Organic cotton is grown according to organic farming criteria set by the International Federation of Organic Agriculture Movements (IFOAM). Under these criteria, organic agriculture should avoid the use of harmful pesticides, fertilisers and genetically modified organisms (GMOs) in order to respect the soil and those who live from it. Conventional agriculture is not regulated in this way.

Organic cotton is a more sustainable choice when it comes to cultivating cotton. Instead of the chemical cultivation methods typically used for conventional cotton, organic cotton farming uses natural and traditional techniques. As a result, it uses less energy, requires no harmful chemicals, and releases fewer greenhouse gases. And because organic production systems improve soil quality, significantly less water is used. The overall positive effect on water, soil and biodiversity means the well-being and livelihood of farmers and their communities are respected and protected.

In accordance with the main certifications we hold, i.e. Standard 100 by OEKO-TEX and GOTS, any chemical substances we use pose no risk to human health and the environment. For some steps of our production process, we need to use certain, non-toxic chemicals to achieve the desired performance or aesthetics of a product. As sustainability is at the heart of everything we do, we’re also exploring the possibility of using natural dyes from plants, food waste, minerals, etc., which would allow us to further reduce our chemical footprint. Natural dyes are, however, more expensive and bring their own challenges.

All our products comply with textile industry standards and requirements in terms of their physical and chemical properties, as well as durability and lifespan. Washing instructions are indicated on the label of each product. Most should be washed at 30°C and line-dried (i.e. not in a tumble drier). As well as helping to protect the environment, following these care instructions will help ensure the longest life possible for the products.

All orders ship from our Swiss warehouse. Estimated delivery times within the EU are 2-4 business days, and within the US, it's approximately 12 business days. Please be aware that deliveries do not occur on Sundays and holidays. Further delivery information will be included in your confirmation email.

We're committed to shipping your orders in a climate-neutral manner through carriers like DiePost, DPD, DHL GoGreen, and your local shipping provider.

We willingly invest in eco-friendly shipping because it's a worthy cause. By choosing climate-neutral shipping, we actively contribute to sustainability and climate protection initiatives, offsetting emissions and balancing the CO2 impact of our deliveries.

Every parcel is assigned a tracking number for your convenience. If your parcel is marked as 'delivered,' but you can't locate it, we suggest waiting 24 hours in case the driver makes another attempt or leaves a message the following day.

If your parcel still hasn't arrived after this waiting period, consider checking with your neighbors. It's possible that a neighbor may have received it or has information about its whereabouts.

If these steps yield no results, please don't hesitate to get in touch with us.

Our return policy allows for a 14-day window from the date of purchase. Regrettably, if more than 14 days have elapsed since your purchase, we cannot provide a definitive refund or exchange. Check more info at our Return page.

You can send us back unworn items free of charge up to 14 days after receiving them. Please note that you cannot return items that have already been worn.

We're eager to explore partnership opportunities and can certainly discuss wholesale pricing if you're interested in becoming one of our partners. Reach out to us at hello@mirrorball.ch to start the conversation.

In the words of our founder

"A mirrorball is like the intricate mosaic of our minds, reflecting the multitude of thoughts that dance within us. Just as the mirrorball scatters fragments of light in all directions, our thoughts scatter in various directions, illuminating the corners of our consciousness with the shimmering beauty of self-reflection."

Our primary base is in Bern, Switzerland.

We're actively developing plans to expand to additional cities in Switzerland and Europe in the near future.